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FAQs

Got a question about Workplace Assured? Someone may have beaten you to it. Have a look below. If not, ring us on 1300 575 394.
If I call the 24/7 Workplace Advice Line and the advisor isn't available after hours, when can I expect a response?
Our workplace advisors are on-call 24/7 at 1300 579 162 for Workplace Assured clients. If you have an emergency and our team are unavailable to take the call at the time, never fear, you will get a call back within 4 hours where the call was made between 10pm and 6am. That's our promise.
What kind of questions would the 24/7 Workplace Advice Line answer?
Our friendly workplace relations advisors will answer any question you have that relate to employment practices and liabilities - for example, employment contracts, dismissals, annual leave entitlements, superannuation obligations, award payment rates, to name just a few.

If you're unsure, just call us anyway. You have unlimited access to the Workplace Advice Line and we are here to help. We're not about legal-speak and complex explanations. Our team won't finish the call without you completely understanding what you need to do.
Is there a limit to how many times I can call the Workplace Advice Line?
Absolutely not. Unlimited advice is all part of the service. You can call in the middle of the night or at the crack of dawn if you want to, and our team will encourage you to stay on the line until your query is resolved.
Does Workplace Assured believe in avoiding claims at all costs?
Not at all. Managing risk is not the same as avoiding risk. That’s why Workplace Assured goes beyond prevention at any cost and puts your individual business needs first. We won’t give you sterile or zero-risk answers. Rather, we’ll work with you to balance delivering the best outcomes for your business against the relevant legal and risk considerations. Think of ABLA as the lawyers in your corner. Whatever course of action you decide on, they’ll stand behind you 100%.
What happens in the event of a claim? What do I need to do?
If an employee has made a claim, always call the Workplace Advice Line at 1800 505 529 first to seek advice.

It is important to also advise your insurer or broker who will clarify if you are covered (indemnified) and walk you through the next steps on getting representation and insurance coverage. 
We’re so time-poor, my business’s hiring process is in a shambles. Can you help us get systems in place?
Sure can. Your fixed fee includes an easy-to-use Toolkit containing all the contract templates, policies and forms you need to manage risk in your business. It also breaks down key risk areas, common mistakes employers make and up-to-date information on minimum wages, awards and employment conditions specific to your employees.
Will I receive WHS documents and advice?
The Workplace Assured service does not currently include WHS related advice, documents or legal coverage via insurance.
Where can I find out more information regarding insurance as a client of Workplace Assured?
Please visit aon.com.au/workplaceassured

Like what you’re hearing?

With plans available from just $58 per week, now is an excellent time to join Workplace Assured.

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